Refund Policy

Last updated: May 11, 2026

1. Overview

At Midory, we are committed to providing our customers with high-quality AI video generation services. We understand that sometimes you may not be completely satisfied with your purchase. This refund policy outlines the conditions under which we offer refunds for our services.

2. Refund Eligibility

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund, no questions asked.

Plan-Specific Refund Terms

Refund terms vary based on your subscription plan:

Starter Plan ($39/month)

14-day money-back guarantee for new subscribers
Full refund available within first 14 days
No refunds for partial months after guarantee period
Credits expire at end of billing cycle

Growth Plan ($69/month)

14-day money-back guarantee for new subscribers
Full refund available within first 14 days
Prorated refunds for annual plans (if applicable)
No watermark credits remain available until expiration

Influencer Plan ($129/month)

14-day money-back guarantee for new subscribers
Full refund available within first 14 days
Prorated refunds for annual plans (if applicable)
4K export credits remain available until expiration
Auto-publish settings disabled upon cancellation

Ultra Plan ($199/month)

14-day money-back guarantee for new subscribers
Full refund available within first 14 days
Prorated refunds for annual plans (if applicable)
8K export credits remain available until expiration
Priority support access removed upon cancellation

Technical Issues

Refunds may be issued if you experience technical issues that prevent you from using our service, provided that:

The issue is reported to our support team within 7 days of occurrence
You have cooperated with our troubleshooting efforts
The issue is verified as a service-side problem
The problem cannot be resolved through technical support

Non-Eligible Cases

Refunds will not be issued for:

Unused credits or subscription periods
Change of mind after the 14-day guarantee period
Dissatisfaction with AI-generated content quality
Failure to read or understand service limitations
Violation of our Terms of Service
Purchases made through third-party marketplaces

3. Refund Process

How to Request a Refund

To request a refund, please contact our support team at support@midory.io with the following information:

Your account email address
Subscription ID or order number
Detailed reason for the refund request
Any relevant screenshots or evidence (for technical issues)
Date of purchase or subscription

Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, refunds are issued to the original payment method and may take additional time to appear in your account:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 7-14 business days

Refund Status Updates

You will receive email notifications regarding the status of your refund request, including acknowledgment of receipt, approval or denial, and confirmation when the refund has been processed.

4. Partial Refunds

In certain circumstances, we may offer partial refunds based on usage and specific situations:

Service Downtime

Prorated refunds may be issued for extended service outages exceeding 24 hours. The refund amount will be calculated based on the duration of the outage relative to your subscription period.

Billing Errors

Full or partial refunds for accidental overcharges, duplicate billing, or unauthorized charges will be processed promptly upon verification.

Feature Removal

If a paid feature is permanently removed from your plan, you may be eligible for a prorated refund for the remaining portion of your subscription.

5. Subscription Cancellations

Immediate Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation:

Access continues until the end of your current billing period
No further charges will be applied
Existing credits remain accessible until expiration
Generated content remains available for download

Downgrades

Plan downgrades take effect at the start of your next billing cycle. No refunds are provided for unused portions of higher-tier plans when downgrading, except as specified in the partial refund policy.

Reactivation

If you cancel your subscription and later reactivate, you may be subject to current pricing and plan offerings, which may differ from your previous subscription terms.

6. Credits and Usage

Credit Expiration

Unused credits expire according to your subscription plan:

Monthly Plans: Credits expire at the end of each billing cycle
Annual Plans: Credits expire at the end of the annual term
Pay-as-you-go Credits: Expire 12 months from purchase date

Plan-Specific Credit Policies

Starter Plan

Basic credits with watermark. No rollover to next billing cycle.

Growth Plan

Enhanced credits without watermark. No rollover to next billing cycle.

Influencer Plan

Premium credits with 4K export and auto-publish. No rollover to next billing cycle.

Ultra Plan

Maximum credits with 8K export and priority features. No rollover to next billing cycle.

Failed Generations

Credits are not consumed for failed generations due to service-side issues. If you experience repeated failures, please contact our support team for assistance and potential credit reimbursement.

Credit Rollback

In cases of service-wide technical issues affecting multiple users, we may issue credit rollbacks or additional credits as compensation.

7. Exceptions and Special Cases

Enterprise Accounts

Enterprise customers with custom agreements may have different refund terms as specified in their service level agreements (SLAs).

Promotional Offers

Refunds for promotional or discounted purchases may be limited to the actual amount paid, not the promotional value.

Force Majeure

We are not responsible for service interruptions or inability to provide refunds due to circumstances beyond our control, including natural disasters, wars, or other force majeure events.

8. Fair Use Policy

To maintain service quality for all users, we reserve the right to limit refunds from accounts that:

Frequently request refunds across multiple accounts
Exhibit patterns of abuse regarding our refund policy
Use the service in violation of our Terms of Service
Attempt to circumvent usage limits or restrictions

9. Fraud Prevention

We employ fraud detection measures to protect against refund abuse. Suspected fraudulent activity may result in:

Account suspension or termination
Denial of refund requests
Reporting to relevant authorities
Permanent bans from our services

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be effective immediately upon posting to our website. We recommend reviewing this policy periodically for any updates. Existing refund requests will be processed according to the policy in effect at the time of the original request.

11. Contact Information

If you have questions about our refund policy or need to request a refund, please contact us:

Email: support@midory.io

Billing: billing@midory.io

Address: 123 AI Innovation Drive, Tech City, TC 12345